Ember & Spice

AUTHENTIC FLAVOURS • FRESH EVERY DAY

Refund & Cancellation Policy

Clear guidance for order changes, cancellations and refunds.

★★★★★ 4.9 guest rating   •   Open daily 11:00 AM–11:00 PM

Cancellations

Contact us immediately after ordering. Once preparation begins, cancellation may not be possible.

Incorrect or Damaged Orders

Report an incorrect, missing or damaged item promptly with your order number and a photo where appropriate. Approved refunds are returned through the original payment method or an agreed alternative.

Non-refundable Situations

Change of mind after preparation, incorrect address supplied by the customer, and reasonable delivery delays are normally not refundable.

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